Customer Experience Officer, CHIEF CUSTOMER
is a serial Customer Experience Officer (CXO). As the first person to
hold the title of CXO, she has been transforming companies with her approach to
customer experience for 20 years. She’s a Marketing Maven, named one of the 40
under 40 Global Marketers. She also was recognized by the Stevie’s as Maverick of the
Year for her impact on the health care marketplace. Her work has spanned the Fortune
500 - including Finance, Healthcare, CPG, Telco and Retail, working with companies to
create differentiated customer experience strategies and redesign cultures. She’s held
roles from CMO to CXO to President, and is known for how she leads with heart
She’s a global keynote speaker, an author and through her company, Chief Customer,
acts as a guide to organizations as they drive their customer experience and employee
Assoc Prof Leo Anthony Celi (MIT)
Clinical Director, LCP MIT
has practiced medicine in three continents, giving him broad perspectives in healthcare delivery. As clinical research director and principal research scientist at the MIT Laboratory for Computational Physiology (LCP), and as an attending physician at the Beth Israel Deaconess Medical Center (BIDMC), he brings together clinicians and data scientists to support research using data routinely collected in the process of care. His group built and maintains the public-access Medical Information Mart for Intensive Care (MIMIC) database, which holds clinical data from over 60,000 stays in BIDMC intensive care units (ICU). It is an unparalleled research resource; over 5000 investigators from more than 70 countries have free access to the clinical data under a data use agreement. In 2016, LCP partnered with Philips eICU Research Institute to host the eICU database with more than 2 million ICU patients admitted across the United States.
Leo also founded and co-directs Sana, a cross-disciplinary organization based at the Institute for Medical Engineering and Science at MIT, whose objective is to leverage information technology to improve health outcomes in low- and middle-income countries. He is one of the course directors for HST.936 – global health informatics to improve quality of care, and HST.953 – collaborative data science in medicine, both at MIT. He is an editor of the textbook for each course, both released under an open access license. The textbook “Secondary Analysis of Electronic Health Records” came out in October 2016 and was downloaded more the 100,000 times in the first year of publication. The massive open online course HST.936x “Global Health Informatics to Improve Quality of Care” was launched under edX in February 2017. Finally, Leo has spoken in 25 countries about the value of data in improving health outcomes.
Dr Aileen Dualan
Global Medical Affairs Lead, Asia Pacific, MSD
is a physician by training and spent 10 years in an academic and research setting in Chicago, Illinois, and Baltimore, Maryland, in the U.S. She then transitioned her career over to the pharmaceutical industry. She worked in Pharmacovigilance and Medical Affairs in the Philippines, before moving to Singapore in 2010. She has led various regional Medical Affairs functions at a number of multinational healthcare companies, joining MSD in 2016.
Aileen received her medical degree from the University of the Philippines. She is board-certified by the American Board of Pediatrics and has advanced training in infectious diseases, microbiology, public health and epidemiology.
Dr Guotong Xie, PhD
PingAn Group Chief Healthcare Scientist
is leading the R&D of PingAn Health Technology. Making AI as the core technology and PingAn Cloud as the foundation, PingAn Health Tech builds the end-to-end healthcare solution which includes disease prediction, smart triage and pre-diagnosis, smart imaging, clinical decision support system (CDSS) and personalized patient management. PingAn Health Tech has set up the collaboration with many provinces & city level governments and has deployed the solutions in hundreds of health providers. Before joining PingAn, Dr Xie was the director of IBM Research China cognitive healthcare department and co-lead the IBM global healthcare strategy. He has more than 15 years in Artificial Intelligence (AI) and applying the technologies in healthcare areas. He has published more than 50 papers in top international conferences and obtained more than 40 patents. He has obtained IBM outstanding awards three times and was granted the best IBMer in 2016.
Dr Steve Bennett (Ph.D)
Director, Public Sector and Financial Services Practice, SAS
is the Director of the Public Sector and Financial Services Practice at SAS. Steve Bennett is passionate about helping governments around the world put their data to work for the citizens they serve, and helping financial services firms maximize revenue and improve their customers’ experience. In his current role, he drives strategic industry positioning and messaging in the global public sector and financial services markets. A thought leader in decision science and the application of analytics, Steve works to ensure that analytics solutions at SAS deliver maximum value for the public and financial sectors around the world.
Prior to SAS, Steve held several leadership positions during his 12 years in the U.S. Department of Homeland Security. Following the events of September 11th, 2001, Steve led the design and application of quantitative analysis to inform some of the United States’ most challenging security decisions, most recently as the Director of the National Biosurveillance Integration Center. Over the course of his career in Government, he led numerous efforts to provide analytic decision support to senior officials in the White House and across the U.S. Government. Steve is relentless in his commitment to helping governments improve decision making, and pursues better organization, management, and use of data as critical to that endeavor.
Steve holds a doctorate in Computational Biochemistry from Stanford, as well as undergraduate degrees in Biology and Chemistry from Caltech, and has authored a number of publications. When not supporting improved analytics in government and financial services, he is coaching youth soccer, leading children’s ministry at church, or building something in his workshop.
Mr Chris Gough
Worldwide General Manager, Intel Health & Life Sciences, Intel
Chris Gough is Worldwide General Manager for the Health & Life Sciences team at Intel. In this role, he leads a team of technology leaders and subject matter experts to develop solutions that use information and communication technology to transform the health and life sciences industry. He works with organizations and governments around the world to help make this digital transformation a reality. With over 15 years of industry experience, Chris brings deep healthcare and life sciences expertise along with a foundation in technology and its application to multiple industries. He’s been with Intel for over 20 years and has previously served as Chief Healthcare Solution Architect and both product and security architect in Intel’s Digital Health Division. He holds a Bachelor of Science in computer science from the University of California at San Diego.
Prof Jimmy So
Head & Senior Consultant, Division of Surgical Oncology, National University Cancer Institute, Singapore (NCIS)
graduated from Faculty of Medicine at the Chinese University of Hong Kong in 1991. He received his surgical training in National University Hospital, Singapore. He received fellowship training at Massachusetts General Hospital, Harvard Medical School, USA. He was also appointed as visiting consultant surgeon in Esophageal and Gastric Surgery at the Royal Infirmary in Edinburgh, Scotland, UK.
Prof Jimmy So’s special interests are in gastric cancer, esophageal cancer, esophageal reflux, achalasia and obesity. He has published more than 190 peer reviewed scientific papers and received over S$20 million research grants. He was invited regularly to speak at International Gastric Cancer Congress, Annual Scientific Meetings of Japanese Gastric Cancer Association and Korean International Gastric Cancer Week. He has also presented his works at American Gastroenterological Association (AGA), American Society of Gastrointestinal Endoscopy (ASGE), Society of American Gastrointestinal Endoscopic Surgeons (SAGES), and World Congress of Endoscopic Surgery. He is founding president of the Asia-Pacific Gastro-esophageal Cancer Congress in 2006. He is also a founding member of Asia-Pacific Bariatric Surgery Society and international Society of Study of pleura and Peritoneum (ISSPP). He was the president of the 1st Scientific Congress of ISSPP in November 2019. Prof So is the editor of Gastric Cancer, an official journal of International Gastric Cancer Association. He delivered the Yahya Cohen Memorial lecture at Academy of Medicine of Singapore in 2018 and he is the recipient of the Peritoneal Prize Award 2020 by ISSPP.
Dr Fei Wang, PhD，FAMIA
Associate Professor at Weill Cornell Medicine
is an Associate Professor at Department of Population Health Sciences, Weill Cornell Medicine, Cornell University. His major research interest is data mining, machine learning and their applications in health data science. He has published on the top venues of related areas such as ICML, KDD, NeurIPS, AAAI, JAMA Internal Medicine, Annals of Internal Medicine, etc. His papers have received over 13,400 citations so far with an H-index 57. His (or his students’) papers have won 7 best paper (or nomination) awards at international academic conferences. His team won the championship of the NIPS/Kaggle Challenge on Classification of Clinically Actionable Genetic Mutations in 2017 and Parkinson’s Progression Markers Initiative data challenge organized by Michael J. Fox Foundation in 2016. Dr. Wang is the recipient of the NSF CAREER Award in 2018, as well as the inaugural research leadership award in IEEE International Conference on Health Informatics (ICHI) 2019. Dr. Wang is the chair of the Knowledge Discovery and Data Mining working group in American Medical Informatics Association (AMIA). Dr. Wang is a Fellow of AMIA.
Huawei APAC Healthcare Cloud Solution Director
More than 20 years of IT experience and 10 years of successful experience in the telecom and enterprise IT and cloud service markets in Asia Pacific. Before joining Huawei, he worked for well-known multinational IT companies such as Cisco, HP and NTT Communications. HCIP, CCIE, CISSP, TOGAF, and other professional certifications.
Dr David Pilcher, MD
is an Intensive Care Specialist at The Alfred Hospital in Melbourne. He trained in respiratory and general medicine in the UK before moving to Australia in 2002 to undertake training in Intensive Care Medicine. His interests include organ donation, lung transplantation, ECMO, severity adjustment of ICU outcomes, ICU performance monitoring and the epidemiology of Intensive Care medicine. He is the Chairman of the Australian and New Zealand Intensive Care Society (ANZICS) Centre for Outcome and Resource Evaluation (CORE) which runs the bi-National critical care registries. He is a medical advisor to DonateLife in Victoria. He is also an Adjunct Clinical Professor with the Department of Epidemiology and Preventive Medicine at Monash University.
Assoc Prof COOK Alex Richard
Vice Dean (Research), Saw Swee Hock School of Public Health, NUS
is an Associate Professor at the NUS Saw Swee Hock School of Public Health where he is also the Vice Dean (Research). He works on infectious disease modelling and statistics, including dengue, influenza and other respiratory pathogens, and on population modelling to assess the effect of evolving demographics on non-communicable diseases such as diabetes. His multidisciplinary team brings together researchers from the fields of statistics, computational biology, computer engineering, mathematics, geography and environmental sciences.
Dr Yuan Ni, Ph.D
Head of Medical Natural Language Processing Department, PingAn Health Tech
got her bachelor's degree from Computer science department, Fudan University in 2003 and her Ph.D. degree from the National University of Singapore, School of Computing at 2007. Before joining PingAn Health Tech, she was a senior research staff member in IBM Research, China. Her research expertise includes natural language processing, machine learning and semantic technology areas. In IBM, she has taken part in the Watson for Jeopardy! Project and Debater Project from 2008 to 2013. After that, she has worked on applying the technologies into the Healthcare industry. Dr Ni has published more than 20 papers in the top conferences including SIGMOD, ICDE, ISWC, WSDM, CIKM, MEDINFO, MIE and etc., and she has worked as the program committee for top conferences such as CIKM, ISWC, CSWC, APWeb and etc.
Dr Omar Badawi, PharmD, MPH, FCCM
Head of Health Data Science and AI , Philips
is the Head of Health Data Science and AI in the Philips Patient Care Analytics business and leads the research for developing and validating product-related predictive algorithms and decision support tools. He is also an Adjunct Assistant Professor with the University of Maryland School of Pharmacy and Research Affiliate at the Massachusetts Institute of Technology. He earned a Master in Public Health degree with a focus in Epidemiology and Biostatistics from The Johns Hopkins Bloomberg School of Public Health and is currently the Program Manager for the Philips eICU Research Institute which supports collaborative research between industry, academia and clinicians using de-identified clinical data representing over 6 million ICU patients. Dr. Badawi is also a Fellow of the American College of Critical Care Medicine.
Dr Eddie TC Huang, Ph.D
Solution Architect Director, Healthcare, ROAP, NVIDIA